• Time and cost savings and simple contact to Miele

• Supply management made easy

Which washing machines are running? When is that dishwasher finished? How high is consumption? Answers to questions such as these are provided live by the Miele MOVE portal. The platform for PCs and mobile devices simplifies a multitude of processes and provides a secure documentation solution. It is available for all Miele laundry machines from the Little Giants and New Benchmark generations as well as SlimLine dryers and fresh water dishwashers from the MasterLine series. These offer load capacities of 6 to 20 kg (washing machines) or 44 kg (dryers).

Where necessary, relevant messages are sent direct to a smartphone or tablet, for instance informing users when a washing machine, dryer or dishwasher can be unloaded. This saves a lot of legwork on the part of staff. The direct link to the Miele Professional online shop is helpful in terms of supply management, simplifying the re-ordering of consumables such as detergents. This ensures that replenishments arrive before stocks run out.

Miele MOVE also allows the monitoring of the key process data which is essential in producing hygienically clean laundry and sparkling crockery, for example temperatures and times. Programme data is also quickly exported and saved. This, for instance, allows proof to be furnished that disinfection programmes were successfully completed. In addition, further economies can be pinpointed by archiving and evaluating operating data.

Yet another practical feature: Error messages are sent direct by the client, consent permitting, to a designated contact in Miele Service or to a certified Miele service agent, without having to pick up the phone. Thanks to the data transmitted, the cause is immediately visible to staff, facilitating a fast and targeted remedy – either in the form of a service visit by a trained technician with the necessary parts on board or self-help instructions over the phone.

The basic version of Miele MOVE is free-of-charge for up to three users. A monthly charge is only levied from the fourth user onwards or when the download function is activated.

Company profile: Miele is recognised as the world's leading supplier of Premium domestic appliances, with an inspiring portfolio for the kitchen, laundry and floor care in the increasingly networked home. The company also offers machines, systems and services for use in hotels, offices, care and medical technology. Since its foundation in 1899, Miele has lived up to its brand promise of "Immer Besser" in terms of quality, innovation, performance and timeless elegance. With its durable and energy-saving appliances, Miele helps its customers to make their everyday lives as sustainable as possible. The company is still owned by the two founding families Miele and Zinkann and has 15 production plants, eight of which are in Germany. Around 22,700 people work for Miele worldwide and the company's most recent turnover was around 5 billion Euro. The company has its headquarters in Gütersloh in Westphalia.